From mobile booking and around-the-clock support to VIP services and safety programs, our Business Travel Solutions deliver better business trips and higher traveller satisfaction while boosting compliance with corporate travel policies
From mobile booking and around-the-clock support to VIP services and safety programs, our Business Travel Solutions deliver better business trips and higher traveller satisfaction while boosting compliance with corporate travel policies
The Service Excellence Centre (SEC) is the central point where service issues from across the organisation are dealt with. The SEC continuously collects and actions client feedback, and conducts regular client surveys.
The SOP allows for continuous process improvement thus raising the bar in order to meet our objective of service being our core industry differentiator.
From queries and advice, to changes to existing reservations, voucher request and new domestic or international reservations, the emergency call centre can lend a helping hand. The service is not outsourced, but is staffed by American Express Global Business Travel South Africa consultants.